> For the complete documentation index, see [llms.txt](https://cogna8-io.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cogna8-io.gitbook.io/docs/troubleshooting/auth-issues.md).

# Auth Issues

Authentication issues can look like product bugs when the root cause is session state or access level.

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## Common Symptoms

* Cannot log in
* Session expires unexpectedly
* A page or tab is missing
* Actions fail due to insufficient permissions

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## What to Check

{% tabs %}
{% tab title="Credentials" %}
Confirm you are using the correct account and environment.
{% endtab %}

{% tab title="Session" %}
Sign out and sign in again if behavior looks stale or inconsistent.
{% endtab %}

{% tab title="Role Permissions" %}
If an admin surface is missing, confirm your assigned role rather than assuming the feature is broken.
{% endtab %}

{% tab title="Environment" %}
Make sure you are in the intended workspace, deployment, or demo environment.
{% endtab %}
{% endtabs %}

When reporting an auth issue, include the page or action affected, the exact symptom, whether it is reproducible, and whether other users see the same behavior.